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Delivery Information

Methods of Payment
You may pay by Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, Visa Electron, Maestro, PayPal. Please ensure if you are using a credit card that you provide the card holder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.  

Apply for an Account
If you don't have a Trade Credit Account with WACK Wholesale, then click the link below and it will take you to our application form. A credit check will be performed to establish your opening limits, these limits can go up and down depending on credit score, trading history and payment days.

http://www.wackwholesale.co.uk/trade-credit-accounts

Click & Collect
We now offer a Click & Collect service for our local customers. If you are local to our Cramlington Trade Counter, then can check the stock status of a product and come and collect it during opening hours. 

WACK Builders Wholesale
Unit 8 Arcot Court
Nelson Industrial Estate
Cramlington
NE23 1BB
 

Delivery Costs
We offer FREE UK Standard delivery on all orders, with no minimum order. Free delivery is available to 95% of UK mainland addresses. Mainland UK postcodes which we are unable to offer free delivery to are IV & KW. If you live in these postcodes, place your order as normal and once we have received your order we will contact you and let you know what the surcharge is for this delivery. We can also deliver to Northern Ireland & Ireland, Scottish islands, Isle of Man, Isle of Scilly, Jersey, Guernsey etc. A delivery surcharge will apply dependant on weight, size and location. Either place you order as normal and we will contact you or contact us and we will advise of surcharge costs.

When will I receive my goods?
We do not charge a premium for Next Day Delivery, it is free of charge. All goods that despatched with DX Freight and are done so on a next day service. 98% of deliveries are received Next Day but some do take longer. As long as we receive your order before 3pm and the goods are in stock we will endeavour to pick and pack all goods for a next day service. We will do our best to despatch all orders same day, this will depend time of the year and how busy we are but If your goods are really urgent then please let us know in the notes and we can do our best to fast track the despatch. 

Once your goods are picked and packed they will despatched by DX Freight, you will receive from them either an email or text message with your delivery details, consignment number and tracking facilities. You can follow your delivery from the WACK warehouse direct to your door. If you wish to rearrange a delivery as you are out or wish to have it left with a friend or a neighbour you can do so. If you are not in you can also request it to be left safe without a signature, for example in a porch or a shed, however if you do so and agree to leave them without a signature you are responsible for the delivery. 

Frequently Asked Questions

How Can I View My Order Status?
To find out the latest status of your order online log on to "My account" and go to "Manage Orders".

How Can I Track My Order or Rearrange Delivery?
Once your goods have been despatched you will receive a despatch confirmation email or text. Follow the instructions and track your delivery. If DX Freight attempt delivery they may leave a card, this does not always happen. So please check your tracking Information which were either emailed or text to you with instruction as to how to rearrange a delivery. You can also contact your local DX branch that is holding the goods to collect if required.

My Delivery is Late?
Unfortunately, delays can happen which are often beyond control. If you have tracked your delivery and there appears to be a problem, you can either contact your local DX Branch or the customer service number. Alternatively you can contact us to get further information if DX are unable to help. Although we cannot be held responsible for delivery delays, we do endeavour to try our very best to make our customers aware of any potential problems in order to limit any inconvenience.

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